Frequently Asked Questions

Everything you need to know about your professional audio journey.

What is the standard shipping time for professional equipment?

Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs.

Do you offer a warranty on studio gear and instruments?

Yes, all our products come with a minimum 12-month manufacturer warranty. We also offer extended Pro Audio protection plans for additional peace of mind.

What is your return policy for opened items?

You can return most items within 30 days of delivery. Please note that software, in-ear monitors, and microphones must be unopened to qualify for a full refund due to licensing and hygiene regulations.

How can I track my order status?

Once your gear has shipped, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm to help you build your studio now and pay later.

Do you provide technical support for setup?

Absolutely. Our team of audio engineers is available via chat or email to help you troubleshoot connections, driver installations, and hardware configurations.